Frequently Asked Questions
What are Wonder Kid bussiness hours?
We're here for you 9am-5pm PST (Monday - Friday). Email us at Wkid.aus@gmail.com or get in touch via live chat!
How do I return/exchange my product?
For more information on our return/exchange policy please click here
What type of payment does Wonder Kid accept?
Wonder Kid accepts all major credit cards – Visa, MasterCard, and PayPal
What if Wonder Kid product is damaged upon receipt?
Product that is received with damage can be returned for a full refund or exchange
How many colors do you currently offer?
Blue & Purple are our core colors, but we are constantly adding a few colorful pops in small accessories, have a color or print suggestion? Let us know at Wkid.aus@gmail.com
There is a problem with my shipment, what do I do?
If your shipment is held up with your carrier, contact them directly as they may need specific directions on where to deliver your order. In some cases, the carrier will need to update your address which will result in an upcharge. Wonder Kid is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up.
I entered the wrong address, what do I do?
Contact Wkid.aus@gmail.com immediately. Customers have a one-hour window to request an address edit. We will do our best to accommodate but there are no guarantees.
If we are unable to edit your address, you will need to contact the carrier directly to see what they can do for you. If your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, please note that shipping is non-refundable.
Can I cancel my order?
We process and ship your order as quickly as possible. Our customers have an hour window to request a cancellation. While we will do our very best to accommodate your request during the hour window timeframe, cancellations are not guaranteed.
Please contact us at Wkid.aus@gmail.com as soon as possible if you would like to cancel your order.
What happens if I order something and it is out of stock?
We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-7 business days.
GIVE QUESTIONS
Wonder Kid believes travel breaks barriers & promotes unity. We support organizations
that believe the same.
Contact Us: Wkid.aus@gmail.com